Returns & Refunds

We want you to receive your order intact and exactly as described. This page sets out plainly what we can and cannot take back, and how refunds work.

The short version

Shilajit resin is an ingestible product supplied in a sealed jar. Once that seal is broken we cannot accept it back, for food-safety and hygiene reasons — we have no way to verify how an opened jar has been stored, and we will not resell it to someone else.

What we do cover, fully and at our cost, is anything that is our fault or the courier's: damaged, defective, incorrect, or missing items.

Orders you can cancel

You may cancel any order before it is dispatched for a full refund, with no questions and no deduction. Email svrn@crushedleaforganics.com with your order reference as soon as possible — we dispatch within 24–48 business hours, so please tell us quickly.

Once a parcel has been handed to the courier it can no longer be cancelled.

Damaged, defective, or incorrect items

If your order arrives damaged, leaking, with a broken tamper seal, or is simply not what you ordered, we will replace it free of charge or refund it in full — your choice.

To claim, contact us within 48 hours of delivery with:

Your order reference
Photographs of the outer packaging, the shipping label, and the jar
An unboxing video, if you have one — not mandatory, but it settles courier disputes much faster

We will confirm the outcome within two business days. Where a return pickup is needed we arrange and pay for it; you will never pay return shipping on a claim that is our fault.

What we cannot accept

Jars that have been opened, used, or had the tamper seal broken, except where the product is defective
Claims raised more than 48 hours after delivery
Products not purchased directly from svrnwellness.com
Returns requested because you changed your mind about an opened product
Products damaged by storage after delivery — keep your jar cool, dry, and out of direct sunlight

Shilajit resin naturally changes consistency with temperature: it becomes softer and more fluid in heat, firmer in cold. This is normal for pure resin and is not a defect.

How refunds are issued

Approved refunds are credited to the original payment method through Razorpay. We initiate the refund within two business days of approving your claim.

Once initiated, banks and card networks typically take 5–7 business days to post the amount to your account. UPI refunds are usually faster. The final timing is controlled by your bank, not by us.

Where free shipping was applied to the order, no shipping cost is deducted from your refund.

Replacements

If you choose a replacement rather than a refund, we dispatch it once the claim is approved — you do not need to wait for the original item to reach us. If your size or variant is out of stock, we will offer an alternative or refund you in full.

Consumer rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law.

How to reach us

Crushed Leaf Organics Pvt. Ltd. (trading as SVRN Wellness)

Registered address: SCF-220, Sector-9, Huda Market, Faridabad, Haryana 121006 Email: svrn@crushedleaforganics.com Phone: +91 70113 78733 FSSAI licence: 12725055000332 GSTIN: 06AAKCC4118J1ZO

Support hours: Monday to Saturday, 10:00–18:00 IST. We aim to respond to every message within one business day.